Terms of Service

What Kindly Replied offers

Kindly Replied offers two services for dental offices: a free tool that drafts replies to Google reviews, and Done for you, a paid service where we write and post replies to your office’s Google reviews.

Pricing and billing

The free reply tool costs nothing to use, up to 20 tries a day. Done for you is free for the first 2 weeks, then $149 a month. You won’t be charged for anything you haven’t agreed to.

Subscriptions are billed monthly through Stripe until you cancel. You can cancel anytime from the Manage billing link at the bottom of our site, by replying to any email from us, or by writing to brady@getpracticelantern.com; cancellation stops all future charges. If you believe you were charged by mistake, email us and we’ll make it right.

Done for you

You give Kindly Replied Manager access to your Google Business Profile. We use it only to reply to reviews, and we don’t change your hours, photos, or other listing details. You stay the owner and can remove our access at any time.

We aim to reply to new reviews within a week. Each reply is drafted with AI, screened for names, treatments, dates, and other details that could identify a patient, and read by a person before it posts. If you want a reply changed or removed, tell us and we will update it promptly. When your subscription ends, we stop replying and remove our access, and replies already posted stay up unless you ask us to remove them.

Using the free drafting tool

The drafts are suggestions, not statements verified by Kindly Replied. You are responsible for reviewing and editing a draft and deciding whether it is appropriate before posting it. Remove patient names, contact details, dates, and health details before pasting a review.

Review text and AI processing

Review text is sent to OpenAI to generate draft replies. Kindly Replied does not store review text or generated replies from the free tool. OpenAI’s data handling and retention policy is managed separately from Kindly Replied.

Not legal advice

Kindly Replied writes replies designed not to confirm that a reviewer is a patient, but we are not lawyers and nothing we provide is legal advice. We can’t guarantee that any reply meets every legal or regulatory requirement, and your office remains responsible for its own HIPAA compliance.

Limits of our responsibility

Our services are provided as is. To the extent the law allows, Kindly Replied’s total responsibility for any claim related to the services is limited to the amount you paid us in the 3 months before the claim.

Changes to these terms

We may update these terms as the service grows. If a change affects what you pay or how Done for you works, we’ll email current customers before it takes effect. These terms are governed by the laws of Florida.

Contact

Questions about these terms can be sent to brady@getpracticelantern.com.